Contact List of Insurers

Cigna:

 

24 hour helpline in China: 400 820 0955
 

24 hour helpline outside China: +86 (21) 6086 3108
 

Email address: cignacmb@cigna.com
 

Member Website: https://public.cignaenvoy.com/ciebpublic/home.htm
 

Claim mailing address: Cigna & CMB 7th Floor, Block E, Poly Plaza, No. 18 Dong Fang Road, Pudong New Area, Shanghai, PRC 200120/上海市浦东新区东方路18号保利广场E座7楼,邮编:200120
 

Bupa Global:

24 hour helpline: +852 2531 8503
 

Email address: service.hk@bupaglobal.com
 

Member Website: https://www.bupaglobal.com/en/why-bupa/members-world-benefit
 

Claim mailing address: Bupa (Asia) Limited. 18/F, Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong
 

Bupa China:

 

24 hour helpline in China: 4000 687 866
 

24 hour helpline outside China: +86 10 5854 1802
 

Email address: aic@bupa.com.cn
 

Claim mailing address: Bupa Consulting (Beijing) Co. Ltd Bupa Global Market Unit Room 308, Tower A, 21st Century Plaza, 40A Liangmaqiao Road, Chaoyang District, Beijing, 100125 北京朝阳区亮马桥路甲40号二十一世纪大厦A308, 100125
 

AXA Tianping:

 

24 hour helpline in China: 400 920 3123
 

24 hour helpline outside China: +86 400 920 3123
 

Email address: healthcare@axatp.com
 

Claim mailing address: 21F, Liulin Building, No. 1 Middle Huaihai Road, Huangpu, Shanghai 200020 上海黄浦区淮海中路1号柳林大厦21楼 200020
 

PingAn Health:

 

24 hour helpline in China: 400 8833 663
 

Email address: health@pingan.com.cn
 

Claim mailing address: please consult your account manager
 

Aetna:

 

24 hour helpline in China: 400 8811 269
 

24 hour helpline outside China: +86 400 8811 269
 

Email address: please refer to your insurance card
Claim mailing address: 7/F Gopher Center, No. 757 Meng Zi Road, Huangpu District, Shanghai 200023/上海市黄浦区蒙自路757 号歌斐中心7 层

 

If you do not find contact information of your insurance company, please contact us.