Claim Instruction

Please find below a step-by-step claim instruction if you have had treatment out-of-network and paid upfront by yourself.       


Make sure you collect chopped medical fapiao/invoice, medical report including diagnosis and the drug prescription list after your treatment. Discharge letter is needed for inpatient treatment.

If available, claim can be submitted via the insurance company’s website or app.

Complete the Claim Application Form as best you can

Scan and send all documentation together with the claim application form to your insurer.

Submit the original claim documents to the insurance company after they confirm all your claim documentation is in order. For non-China claim, scanned copies may suffice.

You will receive email/SMS regarding to the claim application result from the insurer and be reimbursed eligible claim amounts.