Pre-authorization instruction

You need to contact your insurer for Pre-authorization as soon as you are referred to have the following treatments unless it is an emergency. If it is an emergency, you, your family or your friend can notify the insurer on your behalf within 48 hours.



In-patient treatment


Maternity (if covered)

Mental Health

MRI and CT Scans

Pain Management

Evacuation and Repatriation

Medical expenses exceeding RMB 10,000 per visit

Other treatments listed on your policy



How to get Pre-authorized

Call 24 hours hotline (at least 2 working days ahead if non-emergency)

Fill in the Pre-authorization form

Email the form and related medical reports to your insurer

Some of the hospitals/clinics can help arrange pre-authorization for the member directly. You can consult your doctor or the medical facility and see if they can contact your insurer and arrange it for you.