You need to contact your insurer for Pre-authorization as soon as you are referred to have the following treatments unless it is an emergency. If it is an emergency, you, your family or your friend can notify the insurer on your behalf within 48 hours.
Maternity (if covered)
MRI and CT Scans
Evacuation and Repatriation
Medical expenses exceeding RMB 10,000 per visit
Other treatments listed on your policy
How to get Pre-authorized
Call 24 hours hotline (at least 2 working days ahead if non-emergency)
Fill in the Pre-authorization form
Email the form and related medical reports to your insurer
Some of the hospitals/clinics can help arrange pre-authorization for the member directly. You can consult your doctor or the medical facility and see if they can contact your insurer and arrange it for you.