Contact List of Insurers

Aetna

  • 24 hour helpline in China: 400 8811 269
  • 24 hour helpline outside China: +86 400 8811 269
  • Email address: please refer to your insurance card
  • Claim mailing address: 7/F Gopher Center, No. 757 Meng Zi Road, Huangpu District, Shanghai 200023/上海市黄浦区蒙自路757号歌斐中心7层 200023

 

AXA Tianping

  • 24 hour helpline in China: 400 920 3123
  • 24 hour helpline outside China: +86 400 920 3123
  • Email address: healthcare@axatp.com
  • Claim mailing address: 21F, Liulin Building, No. 1 Middle Huaihai Road, Huangpu, Shanghai 200020 上海黄浦区淮海中路1号柳林大厦21 200020

 

Bupa Global

   

 

Bupa China

   

  • 24 hour helpline in China: 4000 687 866
  • 24 hour helpline outside China: +86 10 5854 1802
  • Email address: aic@bupa.com.cn
  • Claim mailing address: Bupa Consulting (Beijing) Co. Ltd Bupa Global Market Unit Room 308, Tower A, 21st Century Plaza, 40A Liangmaqiao Road, Chaoyang District, Beijing, 100125 北京朝阳区亮马桥路甲40号二十一世纪大厦A308, 100125

 

Cigna ​​​​​

   招商信诺人寿保险有限公司

  • 24 hour helpline in China: 400 820 0955
  • 24 hour helpline outside China: +86 (21) 6086 3108
  • Email address: cignacmb@cigna.com
  • Member Website: https://public.cignaenvoy.com/ciebpublic/home.htm
  • Claim mailing address: Cigna & CMB 7th Floor, Block E, Poly Plaza, No. 18 Dong Fang Road, Pudong New Area, Shanghai, PRC 200120/上海市浦东新区东方路18号保利广场E7楼,邮编:200120

 

PingAn Health

  

  • 24 hour helpline in China: 400 8833 663
  • Email address: health@pingan.com.cn
  • Claim mailing address: please consult your account manager

 

If you do not find contact information of your insurance company, please Contact Us.